Returns & Refunds Policy

Last updated: October 30, 2026

At BRAYMONT, customer satisfaction is important to us. We want every customer to feel confident when shopping with our brand.

If your purchase does not meet your expectations, we offer a 30-day return policy for eligible products.

This policy applies to eligible purchases made through shopbraymont.com for delivery within the United States.

Our voluntary return policy operates in addition to any rights provided under applicable U.S. federal or state law.

1. 30-Day Return Policy

Customers may request a return within 30 calendar days of receiving their order.

Returns may be requested for reasons including:

• Incorrect sizing or fit

• Change of mind

• Product not meeting expectations

• Other eligible reasons

To start a return, contact our Customer Support team at support@shopbraymont.com within 30 calendar days of delivery.

Requests submitted after the 30-day return window may not qualify for a voluntary change-of-mind return, unless otherwise agreed or required by applicable law.

2. Return Eligibility

For a voluntary change-of-mind return, items must generally meet the following conditions:

• The product has not been worn beyond reasonable indoor try-on.

• The product has not been washed, altered, or damaged by the customer.

• Original tags, labels, and included accessories are returned where reasonably possible.

• The product remains in a condition suitable for return processing.

Customers may carefully try on clothing to assess size, fit, and appearance.

Reasonable inspection or trying on an item does not automatically make it ineligible for return.

Products that have been substantially used, altered, or damaged by the customer may be ineligible for voluntary returns or may qualify for an adjusted refund where permitted by law.

These conditions do not limit applicable rights relating to defective, damaged, or incorrectly described goods.

3. How to Request a Return

To begin a return, please follow these steps:

Step 1 — Contact Customer Support

Email support@shopbraymont.com.

Include your order number, the item you wish to return, and a brief description of your request.

Step 2 — Receive Return Instructions

Our support team will review your request and provide the appropriate return instructions and destination.

Step 3 — Send Your Return

Once you have received the instructions, send the item using a trackable shipping service within 14 calendar days of receiving return authorization, unless a different period is agreed.

Keep your shipping receipt and tracking details until the return has been completed.

Please do not send returns to the address printed on the original shipping label or directly to a supplier without prior instructions.

Depending on the product and fulfillment location, the designated return address may be outside the United States.

4. Return Shipping Costs

For voluntary returns due to change of mind, incorrect size selection, or personal preference, customers are generally responsible for return shipping costs.

Where the designated return location is international, cross-border return shipping expenses may apply.

These costs depend on the carrier and return destination and may be higher than domestic postage.

We do not charge a separate restocking fee for eligible returns.

If the return is required because of a confirmed defective, damaged, incorrect, or materially misdescribed item, BRAYMONT will provide an appropriate resolution and cover reasonable required return shipping costs in accordance with applicable law.

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, incorrect, or materially misdescribed product, please contact us as soon as reasonably possible at support@shopbraymont.com.

Please include your order number and an explanation of the issue.

Photographs may help us investigate a concern more efficiently but are not an absolute requirement for consideration of a claim.

Depending on the circumstances and applicable law, we may offer:

• A replacement product

• A full or partial refund where appropriate

• Another suitable remedy

Customers will not be required to pay reasonable return shipping costs for a confirmed error or defect attributable to BRAYMONT or its fulfillment partners where a return is necessary.

The 30-day voluntary return period does not remove legal rights concerning defective or materially misdescribed goods.

6. Refund Processing

Once an eligible returned item has been received and inspected, we aim to process the approved refund within 10 business days.

Refunds are normally issued to the original payment method used at checkout.

Your financial institution or payment provider may require additional processing time before the refund appears in your account.

Where applicable law requires a shorter refund deadline, including eligible order cancellations or shipment delays, we will comply with that requirement.

Refund amounts are based on the amount actually paid for eligible merchandise after applicable discounts and adjustments.

7. Original Shipping Charges

For voluntary change-of-mind returns, original paid shipping charges are generally non-refundable unless otherwise required by law or expressly agreed by BRAYMONT.

For defective, incorrect, or materially misdescribed products, any required refund of original shipping charges will be handled in accordance with applicable law.

8. Sale Items & Promotional Purchases

Products purchased during sales or promotional events remain eligible for our voluntary 30-day return process unless a specific lawful exception was clearly disclosed before purchase.

For multi-item discounts or promotional bundles, refunds are based on the amount actually paid for the returned merchandise.

If part of a promotional order is returned, the refund may be adjusted to reflect the applicable promotional terms disclosed at purchase.

We will explain the refund calculation when necessary.

9. Exchanges

Direct product exchanges are subject to product availability and are not guaranteed.

If you would like a different size, color, or style, contact our Customer Support team to discuss available options.

In some cases, returning the original product and placing a new order may be the most practical solution.

10. Items That May Be Excluded

Certain products may be excluded from voluntary change-of-mind returns when clearly disclosed before purchase and permitted by applicable law.

Examples may include:

• Personalized or custom-made products

• Sealed hygiene-sensitive products after their protective seal has been broken

• Other products expressly identified as non-returnable before purchase where legally permitted

These exclusions do not restrict applicable rights concerning defective, damaged, incorrect, or materially misdescribed products.

11. Order Cancellations

If you need to cancel an order before dispatch, please contact us as soon as possible.

We will make reasonable efforts to process cancellation requests before fulfillment begins.

Once an order has shipped, the standard return process generally applies.

Any cancellation or refund rights required under applicable U.S. law remain unaffected.

12. Consumer Rights

This policy provides voluntary return benefits and does not replace, restrict, or waive any rights available to consumers under applicable U.S. federal or state consumer protection laws.

If applicable law requires a different remedy, return process, or refund deadline, the legal requirement will prevail.

13. Contact Us

For returns, refunds, exchanges, damaged products, or order assistance:

BRAYMONT — Customer Support

Email: support@shopbraymont.com

Website: https://shopbraymont.com

Please include your order number when contacting our team.

This policy applies to new eligible U.S. orders and does not retroactively remove rights attached to earlier purchases.